よくあるご質問

Is it possible to visit on a trial basis (to observe and/or try out equipment, etc.)?

If you would like to observe equipment, etc., this can be done at any time during business hours when staff members are on duty.
Guide to trial visits

How long does the member registration procedure take?

Please allow about 30 minutes per person for this procedure.
We offer “making a reservation to join via the web,” and this lets you make a reservation for membership registration procedures from your computer at home. This is very convenient because it makes the procedures at the front desk much smoother.
Guide to the member registration process Store List(only available in japanese)

Items needed for the member registration process

The items needed for member registration are as follows.
Please bring the following items to the front desk.

1.Identity document※1
2.Bank or postal savings ATM card bearing your name
3.Bankbook for withdrawals
4.Seal associated with bankbook for withdrawals

※1 This can be a driver’s license, insurance card, passport, basic resident register card, or alien registration card. (Form of identification showing your “name,” “address,” and “date of birth.”) If the person joining is a minor, a guardian needs to apply on his or her behalf. In this case, an identity document of the guardian is needed.
The items to bring may vary from one store to another. Please check with the store where you will be joining.

Can I use both the store closest to my home and the store closest to my place of work?

It is possible to use any JOYFIT store in Japan. But first, simple procedures need to be carried out at the store where you initially registered as a member. If you would like to use more than one store, please make sure to apply at the store where you initially registered.
Members under certain membership classifications are not eligible to use all stores. Your understanding is appreciated.
System enabling the use of any store nationwide

I would like to use JOYFIT after work. Is there a place where I can keep my clothes, shoes, shampoo, and so on?

There are contract lockers (fee-based). Please conclude a contract for one of these when you register as a member.

If I join partway through the month, will I have to pay the entire membership fee for the month?

The system varies from one store to another. Please check with the relevant store before visiting.